Premier Pontoon Dealers Earn Exceptional Customer Service Awards

Nineteen Premier pontoon dealers received the Marine Industry Customer Satisfaction Index Award for receiving near perfect scores in areas of sales and service for the past year.

Big Lake, Minn. July 24, 2024 – Nineteen Premier Marine dealers were named recipients of the 2023 Marine Industry Customer Satisfaction Index (CSI) Awards. The awards recognize those dealers who achieved a measured standard of excellence of 90% or greater in customer satisfaction in sales and service over the past year. The scoring is acquired from customers who purchased a new boat between January 1, 2023 and December 31, 2023.

The CSI score is collected by the National Marine Manufacturers Association. The measurement not only grades current dealership performance, but also serves as a tool to help dealers pursue continuous improvements in areas of customer service.

“Having so many of our dealers earn this award is testament to our commitment as a brand in delivering industry-leading customer service at every touch point,” said Chris Carlson, owner and CEO of Premier Marine. “The ownership experience is more than just a great pontoon, it’s a great experience on and off the water and we’re committed to deliver the best.”

Premier Marine dealers who earned a CSI Award in areas of service and/or sales include Strickland Marine*, Hayward Marine*, Kettle Marine, Meredith Marina, Mittelstaedt Sports & Marine, Morgan Marine*, Moritz Sport & Marine, Nisswa Marine*, Northstar Powersports & Marine, Omaha Marine Center, Premier Boating*, Red River Boating Center, Reeder Trausch Marine*, Rockingham Marine, Skiers Marine, Swenson Bros. Marine*, Travis Marine*, Warner’s Dock, and Willey’s Marine. Dealerships notated with an asterisk* received awards for both sales and service.

“Delivering an outstanding ownership experience and creating a lifelong boater not only requires an excellent product, but an extraordinary journey from sales through continued service at the dealership,” said Robert Newsome, chief administrative officer and senior vice president of operations for NMMA. “Congratulations to the 2023 CSI Award boat dealer recipients for helping to ensure today’s boaters are on the water for decades to come.”

Over the past four years, since being purchased by the Carlson family, Premier has undergone a complete transformation with an intense focus on innovation, new or completely redesigned models, and exceptional customer service. To see and experience the latest from Premier, visit www.pontoons.com or find your local Premier dealer at www.pontoons.com/find-a-dealer.

About Premier Marine 

Premier Marine, LLC is a manufacturer of luxury performance pontoon boats under the Premier brand. Premier Marine holds numerous patents and trademarks on manufacturing elements such as the Premier Ricochet Ladder System and the PTX™ Technology performance package. The 30-year-old company sells its pontoons through boat dealers located throughout the United States and Canada. Premier Marine is headquartered in Big Lake, Minnesota and owned by Envision Company located in Elk River, Minnesota.